Returns & Exchanges
At Wine Connection, we strive to ensure every bottle reaches you in perfect condition; however, if you receive a damaged or incorrect item, we offer a seamless return and exchange process within 7 days of delivery.
Inspect Your Order
Upon delivery, please check your bottles for any signs of breakage, leakage, or incorrect labeling before signing the acknowledgment receipt.
Contact Customer Service
Notify our team via email or phone within 24 hours of discovery, providing your order number and clear photographs of the defective product.
Schedule a Pickup
Once your claim is validated, our logistics team will coordinate a convenient time to collect the items from your delivery address at no additional cost.
Receive Replacement or Refund
After we verify the returned goods, we will issue a 1-to-1 replacement or process a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing