Frequently Asked Questions
Everything you need to know about our wines and services.
How do you ensure the quality of the wine during shipping?
All our bottles are packed in specialized, temperature-controlled packaging to protect them from thermal shock and physical damage during transit.
Is an adult signature required for delivery?
Yes, by law, all alcohol deliveries must be signed for by an adult aged 21 or older. A valid government-issued ID is required at the time of delivery.
What is your return policy for corked or damaged wine?
If you receive a bottle that is corked or damaged, please contact our support team within 14 days of purchase for a full refund or replacement.
Do you offer international shipping?
Currently, we only ship within the continental United States and to select European countries due to varying international alcohol regulations.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our cellar, you will receive an email with a tracking number to monitor your shipment's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), as well as digital payment options like PayPal and Apple Pay.